Shipping Policy

Shipping charges

  • Within the United Kingdom free over £100 order.
  • Worldwide – Charges will be confirmed on the basis of package size and destination, prior to purchase of the product.
  • Delivery within UK – 3 to 4 working days
  • Worldwide delivery – 7 to 12 working days
  • PARCEL FORCE.DPD.UPS Courier Services will be used for UK deliveries.
  • Worldwide: The Economical available.
  • PHOTO GRAFIC EVEDENCE WE KEEP PRIOR TO SHIP THE PRODUCT.

 

Returns & Exchanges

  1. THE PRODUCT I RECEIVED IS FAULTY (DAMAGED/DEFECTED OR NOT WHAT I ORDERED).

    In case the article you received is damaged, defected, incomplete or incorrect we apologize for the inconvenience. We try to make sure that each order is correctly placed to every customer. Given that you find yourself in such a situation you can simply contact us at info @lailacollections.com or WhatsApp/call us at +447448743060. The product will be replaced once accepted.

  2. CAN I EXCHANGE THE ITEM?

An exchange or return is applicable only when
· your request for return and exchange is sent within 2 days from the date of delivery received for the product purchased through www.Lailacollections.com.
· The product tags / Insert Card are intact in original packing.
Customer will have to pay all shipping expenses in this case
· Please note that you cannot apply for a return or exchange if the items have any stains, emit, body odors, perfume scents, have any kind of marks, damages or water stains.

3. CAN I GET CASH REFUND INSTEAD?
Laila Collection does not offer any cash refunds. We do offer online store credit (Coupon) or the chance to exchange your product for another, depending on the situation.

4. CAN I EXCHANGE OR RETURN SALE ITEMS?
Sale items cannot be exchanged or returned once purchased.